Taking Care of the Customer

  So I have to write a quick blog about a company that actually took care of this consumer. You see in this day and age it's rare that a company goes out of it's way to make sure it's customers are happy and satisfied.

  During the MLB postseason I was wearing my iPhone on my hip utilizing the Contour Showcase's holster. The case itself is one of the best I could find when I purchased my iPhone. Contour uses acrylic for the majority of the the Showcase with the edges wrapped in rubber to help protect the cell if you drop it (which isn't out of the ordinary for me.). 

  Anyways, during the ALCS I was walking around when the case caught on something which caused the clip portion of the holster to snap. I was no longer able to put my iPhone on my hip. Not that I wore it there frequently but I liked having it as an option especially when shooting games where the ambient noise would prevent me from hearing the ringer. In those situations I would just put it on vibrate and feel it ring on my belt.

  OK so it's been a month since the incident and I had gone to the Apple store as well as other retailers to see if they sold a replacement holster but to no avail. The only option I had was to purchase a whole new Showcase and holster. I really didn't need a new case just a holster in which to put my iPhone.

  So this weekend I went to the Contour website and emailed their customer service department to explain my situation. Then this morning I received an email from Julie of Contour asking for some additional details about which model and my address. She informed me that Contour was sending me a new holster for my Showcase.

  It was so refreshing that a company was going to go out of it's way to make sure that one of it's customers was satisfied with it's product. Just for the record I asked Contour to help me find a retailer who just sold the holster and they offered to replace my broken one free of charge. I really feel that my money was well spent when I purchased the Contour Showcase. Not only is it the best case designed for the iPhone, in my opinion, but the company stands behind their product. Thank you Contour.